Summrah Saeed - Operations Manager | Banking & Financial Services - Operations Manager

About

Highly accomplished and results-driven Operations Manager with over 5 years of experience in the banking sector, specializing in optimizing daily branch operations, ensuring stringent regulatory compliance, and enhancing customer satisfaction. Adept at leading teams, resolving complex issues, and implementing strategies that drive efficiency and foster strong client relationships within a dynamic financial environment.

Work Experience

Operation Manager

Allied Bank Limited

Jun 2018 - Present

PK

Led comprehensive daily branch operations at Allied Bank Limited, ensuring stringent compliance and driving significant improvements in efficiency and customer satisfaction.

Managed end-to-end daily branch operations, optimizing workflows to enhance transactional efficiency and service delivery for a diverse client base.
Ensured 100% adherence to bank policies and regulatory requirements, successfully passing all internal and external audits with zero non-compliance issues.
Supervised and mentored a team of banking professionals, fostering a high-performance culture that improved overall branch productivity and operational accuracy.
Cultivated strong customer relationships, effectively resolving complex inquiries and issues to achieve high client satisfaction and retention rates.

Banking Intern

Askari Bank

Jul 2017 - Sep 2017

PK

Gained foundational experience in banking operations and customer service during a comprehensive internship at Askari Bank.

Assisted with daily banking transactions, including cash handling, account opening, and customer inquiries, ensuring accuracy and efficiency.
Supported branch staff in various operational tasks, including data entry, document verification, and administrative duties.
Gained practical understanding of regulatory compliance and internal banking procedures, contributing to smooth branch functioning.

Education

Business Studies

Virtual University

CGPA 3.16

Sep 2015 - Aug 2017

PK

Commerce

Punjab University

987/1400

Sep 2013 - Aug 2015

PK

Pre-Engineering

Rawalpindi Board

514/1100

Sep 2011 - Aug 2013

Rawalpindi, Punjab, PK

Science

Rawalpindi Board

735/1050

Sep 2009 - Aug 2011

Rawalpindi, Punjab, PK

Languages

English , Urdu

Skills

Banking Operations

Branch Management
Daily Operations
Process Optimization
Financial Services

Regulatory Compliance

Bank Policies
Risk Management
Audit Preparation
AML/KYC

Customer Relationship Management

Client Service
Issue Resolution
Customer Retention
Relationship Building

Team Leadership & Supervision

Staff Supervision
Performance Management
Team Development
Mentoring

Problem Solving

Analytical Skills
Decision Making
Strategic Thinking
Troubleshooting

Communication

Interpersonal Skills
Stakeholder Communication
Client Communication
Presentation Skills

Operational Excellence

Efficiency Improvement
Process Improvement
Quality Assurance